FAQs
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What types of apparel do you offer?
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What sizes do you offer?
We strive to offer inclusive sizing and our apparel is available in a range of sizes, from small to plus sizes, to accommodate different body types and shapes.
What materials do you use for your apparel?
Our apparel is made of high-quality materials, breathable fabrics, and stretchy, durable materials to provide comfort and support during all day use.
How do I choose the right size?
It's a unisex brand so tops should be a one size fits all. When we grow and expand our inventory we will include sizing chart to help.
Can I return or exchange my order if it doesn't fit or if I'm not satisfied with it?
Yes, we accept returns and exchanges within our specified return policy timeframe. Please refer to our return/exchange policy on our website for more information.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please check our shipping policy on our website for details.
Do you offer discounts or promotions?
Yes, we periodically offer discounts, promotions, and special offers. You can check our website or follow us on social media for updates on current promotions.
Can I contact customer service for further assistance?
Absolutely! We have a dedicated customer service team ready to assist you with any questions, concerns, or inquiries. You can reach out to us via email, phone, or through our website's contact form.
Return Policy
Shadi Co offers returns on most merchandise for U.S. customers within 7 days of the delivery date.
If 7 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
Please note that there is a restocking fee of $10 that will be deducted from your order.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging and the tag must be attached.
Shipping
Your order will be dispatched from our facility within 1-2 business days. However, it may take longer particularly during the peak season around year end or sales.
After your order has been shipped, delivery time within the United States is 12-15 business days. Please keep in mind that during holidays this time may vary.
For all domestic USA orders, We offer our standard shipping (3-5 Business Days).
To ensure the best delivery service, we ship using the top carriers (Fedex,DHL, USPS, UPS).
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.